Privacy Policy

Privacy Policy

Last Updated: January 8, 2025

1. Introduction

Welcome to DashAssist (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform.

By using DashAssist, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Information You Provide to Us

• Account Information: Name, email address, password, company name, and billing information
• Profile Information: Job title, phone number, timezone, and communication preferences
• Customer Data: Information about your customers that you choose to import or connect through integrations
• Communications: Feedback, support requests, and other communications with us

Information Automatically Collected

• Usage Data: Features used, actions taken, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information and updates
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Develop new features and services
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and infrastructure (AWS, Google Cloud)
• Payment processing (Stripe)
• Analytics and monitoring
• Customer support tools

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law or in response to valid legal requests.

With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can request a copy of your personal information in a structured, commonly used format.

Correction and Deletion

You can update your account information at any time and request deletion of your personal data, subject to certain exceptions.

Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link or contacting us directly.

Cookies

You can manage cookie preferences through your browser settings.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

8. Children’s Privacy

DashAssist is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information we collect
• Right to delete personal information
• Right to opt-out of sale (we do not sell personal information)
• Right to non-discrimination

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. For material changes, we will provide additional notice via email or through the service.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Email: privacy@dashassist.ai
Support: Contact Support
Address: DashAssist, Inc.
San Francisco, CA
United States